IT Support
The IT Support role manages user access to LAMISPlus. They create accounts for new staff, assign roles, reset passwords, and deactivate accounts when staff leave. This role is important for the day-to-day running of a busy facility where staff turnover, role changes, and access issues are common.
IT Support works alongside the Facility Administrator. The distinction is that the Facility Administrator has full facility access including clinical oversight, while IT Support is scoped specifically to user and access management, they cannot see any patient or clinical data.
What they see when they log in
The IT Support officer sees the user management screens, a list of all staff accounts at the facility, their roles, and their account status (active or inactive). They can also see the list of available roles and system modules.
What they can do
User account management IT Support creates new accounts for staff joining the facility and edits existing account details like name, email, and contact information. They can activate accounts for staff who are ready to start, deactivate accounts for staff who have left or gone on extended leave, and delete accounts that are no longer needed.
Role assignment Each user is assigned one or more roles from the available list (Doctor, Nurse, Lab Scientist, and so on). IT Support handles these assignments and updates them when a staff member's responsibilities change.
Password management When a staff member is locked out or cannot log in, IT Support triggers a secure password reset. The process generates a temporary credential that the user must change on first login. IT Support does not see or set the actual password.
System visibility IT Support can view the list of installed clinical modules at the facility. This helps them understand what screens each role provides access to, particularly useful when a new module has been added and staff accounts need to be updated.
What they cannot access
IT Support has no access to clinical or patient data. Patient records, consultation notes, lab results, prescriptions, billing information, triage data, and inpatient details are completely outside this role. The separation is intentional. User management is an administrative function, not a clinical one. IT Support can give someone access to the system, but cannot see what that person sees once they log in.
A typical request
A new nurse joins the facility on Monday. The Facility Administrator informs IT Support. The IT Support officer creates the account with the nurse's name and email address, assigns the Nurse role, and sets a temporary password. The nurse receives the credentials, logs in, changes their password, and immediately sees the triage queue, nothing else. On the same day, a pharmacist who resigned last week has their account deactivated. Their credentials no longer work from that moment.