Receptionist
The Receptionist is the first person a patient interacts with at the facility. In LAMISPlus, their role is focused entirely on patient identity and flow: registering patients, managing appointments, and preparing the day's clinic list. They handle no clinical information.
What they see when they log in
The Receptionist sees a patient registration screen and an appointments calendar. There are no clinical menus, no consultation records, no lab results, no prescriptions. The system shows only what is necessary for front-desk work.
What they can do
Patient registration When a new patient arrives for the first time, the Receptionist registers them: full name, date of birth, sex, address, phone number, and any national or facility-specific ID numbers. The patient is assigned a unique identifier and their record is immediately available to all authorised staff at the facility.
Returning patients For patients who have been to the facility before, the Receptionist searches by name, ID number, or phone number, confirms their details, and updates any information that has changed.
Appointment booking Receptionists can book, reschedule, and cancel appointments. When booking, they select the patient, the provider or service point, the date, and the available time slot. The appointment appears immediately in the provider's calendar.
Check-in When a patient with a scheduled appointment arrives, the Receptionist marks them as arrived. For walk-in patients, they add them to the day's waiting list. The clinical team can see the queue in real time.
What they cannot access
Receptionists have no access to clinical information of any kind. Consultation records, diagnoses, lab orders, prescriptions, billing data, and triage findings are simply not part of this role's interface. The screens do not exist from their login. This boundary is enforced by the system, not by policy.
A typical morning
A patient arrives without an appointment. The Receptionist searches the system. The patient has been before, so their record is found and details confirmed. The Receptionist adds them to today's OPD waiting list. Five minutes later, a patient arrives for their scheduled appointment. The Receptionist finds the appointment, marks them as arrived, and the nurse's triage queue updates automatically.