Facility Administrator
The Facility Administrator has full access to everything within their facility. This is the most powerful role at the facility level. They set up the facility, create all staff accounts, configure clinical modules, and manage the facility's day-to-day system operations.
Who holds this role
In smaller facilities this is often the Chief Medical Officer or Medical Director. In larger facilities it is typically the Health Records or Information Officer, the IT Manager, or a designated system administrator appointed by the Tenant Administrator.
What they can do
Staff management
The Facility Administrator creates every user account at the facility. When a new staff member joins, the administrator creates their account, assigns the appropriate role (Doctor, Nurse, Pharmacist, etc.), and the person can log in immediately. When someone leaves, the administrator deactivates the account. Passwords can be reset at any time.
Module configuration
The Facility Administrator enables the clinical modules the facility needs. Enabling a module makes its menus and screens visible to the relevant staff. Disabling a module hides it immediately. No clinical data is lost when a module is disabled.
Facility settings
Wards and beds are set up with names and bed counts for inpatient care. The appointment calendar is configured by defining provider availability and slot durations per appointment type. The billable services catalogue is maintained with prices for consultations, lab tests, and procedures. Basic facility profile information such as address and contact details can also be updated at any time.
Full clinical visibility
The Facility Administrator can view all clinical activity in the facility, patient records, consultations, lab results, prescriptions, and financial transactions. This is for oversight and audit purposes, not routine clinical work.
Audit log
Every action taken in the system by any staff member is recorded. The Facility Administrator can review this log to investigate discrepancies, track system usage, and respond to incidents.
A typical day
A new lab scientist starts at the facility. The Facility Administrator creates their account, assigns the Lab Scientist role, and sets a temporary password. The staff member logs in and immediately sees only the lab queue, nothing from pharmacy, consultation, or billing. The Facility Administrator also adjusts the lab test catalogue to include a newly procured diagnostic test. This takes less than five minutes.
What they do not do
The Facility Administrator does not create other Facility Administrators, that is the Tenant Administrator's responsibility. They do not manage facilities outside their own. Clinical documentation (consultations, prescriptions, lab results) is done by the clinical staff, not the administrator.